Help Center

1.What are common mistakes in choosing clothing sizes?

1) Choosing the size based only on your height or weight, both must be accurate.
2) Simply choosing the size which you normally wear comfortably.
Please remember there are thousands of clothing manufacturers. Due to different measurement systems, there may be slight variations in size standards. Both methods can lead to incorrectly fitting clothes.

2.So how do I select the right size?

1) Correctly measure your body size.
2) Generally speaking, clothing sizes are slightly larger than the actual human body size. When women purchase clothing, the bust size of the clothes should ideally be 2-4 inches larger than the physical body size. Similarly, the bust size of men’s clothing should be 4-6 inches larger than the body size, and the clothing waist size between 0.8 to 1.6 inches larger than the body size. For winter coats, the size discrepancy should be slighter larger than the above quoted numbers. (The information above is for reference only, with specific differences depending on your personal taste, seasonal style, and clothing fabric.)
3) You can tile the most comfortable clothes which you usually wear, measuring the bust waist hips, and other areas, and then compare the measurements to the size chart. Simply select the nearest size.

Welcome to Qooth, we aim to provide an extensive range of high quality, trendy fashion clothing, together with a professional service dedicated to our valued customers from all over the world.
In order to guarantee our customers an amazing shopping experience, all items are individually inspected by our Quality Control Team before shipment. Our Customer Support Center is always at your service.
 

Notes about Warranty

-Clearance items cannot be returned,they are not eligible for refund, exchange, or store credit.
- All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact to be eligible for compensation.

- All returns must first be approved by our Customer Service Team, if approved, you will be provided with an RMA form. Returned items without a corresponding and filled RMA form and/or not matching the requirements listed above will not be accepted.

Please DO NOT return your item to any other addresses of Qooth, as the published addresses online and the shipping address on the package you received ARE NOT our returns address.

-All returns must be shipped via Postal Service, returns shipped via other services will incur brokerage fees and/or duties which will be deducted from the credit/refund you will receive. Returned items must be declared as "Returned Goods" in the customs section of the return label. Furthermore returns that are not properly declared may incur additional fees.

-Please kindly use a postal service that is trackable. In the event of package loss or package damage during transit we will not be responsible in such cases. Therefore we recommend adding insurance to your returned package to secure its safekeeping.

-For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back, and depending on stock availability. -For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details: -Wallet refunds will take up to 24 hours to process and appear in your Qooth account.

-PayPal refunds may take up to 48 hours to process and appear in your account.

-Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries. For some debit and credit card refunds to original payment account cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding.

-Returns must be sent at the customer's expense, C.O.D. returns are not accepted. In cases where Dresslily sent a defective or a wrong item, return shipping fees will be refunded to the customer upto 30% of the product value.

30 Day Returns Warranty

If for any reason you are dissatisfied with any item(s) purchased from CnQooth.com, simply contact our Support Center（it need login the website at first）. You can return the product within 30 days after receiving the delivery. We will always offer the best solution for our customers.